How Can VoIP Connect Mobile Workers?

How Can VoIP Connect Mobile Workers?

An estimated 105.4 million people will call themselves mobile workers by 2020.

With so many people working remotely, how do you stay connected? 

Having a solid communication system is a good start. Employees need access to each other and to customers.

Traditional phone systems are complicated to install and limit access. Even cell phones have limited functionality for mobile workers. 

VoIP uses the internet to give you access to phone features from anywhere. 

Switching to VoIP not only saves you money. It also helps connect your mobile workers.

Keep reading to find out how VoIP can help your mobile workforce work efficiently.

Access Work Lines from Anywhere

Traditional business lines mean you have to be in the office to make and accept calls. Mobile workers aren’t always in the office, which can make them difficult to reach. 

Sure, you can provide mobile and home numbers. But who wants to keep track of all those lines?

VoIP keeps your mobile workforce connected no matter where they are. It uses a broadband internet connection to make phone calls. 

Your travel sales personnel can answer calls like they’re in the office even when they’re on sales calls. Repair people can still connect to the office and customers when they’re out on jobs. 

VoIP is also useful when you have remote workers or satellite branches. Anyone who calls your business gets the impression that you’re all sitting in the same building. You can get numbers from a certain geographic area even if employees work in different areas.

The access to work lines from anywhere you have an internet connection simplifies the work process. Your employees can handle work duties easily even when they work from somewhere else.

Transfer Calls Easily

Sure, your remote workers can use cell phones to make calls. But what happens when someone calls your main company line and needs a specific person? 

Using VoIP lets you seamlessly transfer calls to any of your mobile employees. The employee could be in another state or even another country and the customer would never know.

Connecting customers directly makes your employees’ jobs easier. You don’t have to relay message to them. They don’t have to play a wild game of phone tag to get in touch with callers.

Customers have a better experience when they can talk to the correct person. Another staff member can try to help. But it’s most efficient to connect customers to the staff member who knows what’s going on.

You can also transfer your own calls to another device. Say you’re on a call with a client from your home office. You can transfer that call from your home phone to your mobile phone if you need to go to a meeting.

Make Conference Calls

Conference calling through VoIP makes it easier to collaborate with mobile employees. VoIP makes it possible to transmit not only voice but also video and other data formats. That means you can video conference or make traditional conference calls easily.

Conference calling lets you have virtual meetings no matter where your employees work. It’s a simple way to stay connected and communicate effectively. 

Use Special Services and Features

VoIP offers robust features and services that you can’t always get with cell phones. Those features help your remote employees handle business efficiently.

Virtual call waiting helps your employees handle higher call volumes than they could do with a cell phone. Voicemail transcription is a convenient feature that lets employees quickly retrieve their message. 

Access Your Voicemail Anywhere

Another benefit of VoIP is the ability to listen to or read voicemail easily. Accessing voicemail quickly helps your employees follow up with customers and colleagues.

VoIP systems offer simple voicemail access. It’s usually as simple as one click using an app. 

Connect Mobile Workers

Do your mobile workers struggle to stay connected? Help them stay in touch with customers and each other with VoIP.

Request a free quote to get started.